92 Star Privacy Policy – How We Protect Your Data in Pakistan

1 About This Policy

This Privacy Policy explains how 92 Star collects, processes, stores and protects the personal information of users who access or use the 92 Star platform. It applies to all services offered on 92star.best, including sports betting, live casino games, card games, slots and any promotional or support services connected to those products.

By registering an account on 92 Star you confirm that you have read this policy and that you consent to the collection and use of your personal information as described here. If you disagree with any part of this policy, you should not register an account. If you are an existing user and you disagree with changes to this policy made after you registered, please contact us to discuss your options.

92 Star acts as the data controller for all personal information collected through the platform. That means we are responsible for deciding how your data is used and for ensuring it is protected in accordance with applicable data protection standards. We take this responsibility seriously and have implemented technical and organisational measures to keep your data safe.

2 Data We Collect

92 Star collects different categories of personal information depending on how you interact with the platform. Below is a breakdown of the main categories and the specific data points within each:

2.1 Registration and Identity Data

When you create a 92 Star account you provide us with information that allows us to identify you and set up your account. This includes your full legal name as it appears on your CNIC, your date of birth, your current residential address, and a valid Pakistani mobile phone number. We also collect your email address if you choose to provide one as a secondary contact method.

2.2 Verification Documents

For account verification purposes — particularly before processing larger withdrawals or confirming account ownership — 92 Star may request a copy of your CNIC, a recent utility bill or bank statement, and occasionally a selfie photograph. These documents are used solely for identity verification and are not shared with third parties except where required by law.

2.3 Financial and Transaction Data

92 Star records all financial transactions on your account, including deposits, withdrawals, bet placements and winnings. We store the amounts involved, the payment methods used (for example, your Easypaisa or JazzCash mobile number), the timestamps of each transaction and the reference numbers provided by the payment processor. We do not store full debit or credit card numbers — only the last four digits for reference.

2.4 Betting and Gaming Activity

We maintain a complete record of your betting and gaming activity on 92 Star. This covers every bet placed — the market, the selection, the stake and the outcome — as well as your casino and card game sessions, including game titles played, session durations and results. This data is used for account management, dispute resolution and responsible gaming monitoring.

2.5 Technical and Device Data

When you access 92 Star through any device, our servers automatically receive certain technical information. This includes your IP address, device type and operating system, browser type and version, screen resolution, the pages you visit on the platform and the time and duration of each visit. This information helps us diagnose technical issues, detect fraud and improve the platform experience.

3 How We Use Your Data

92 Star uses your personal data for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here without your explicit consent. The main purposes for which we process your data are:

• Account management: Creating and maintaining your 92 Star account, verifying your identity, managing your balance and processing your bets and transactions.
• Payment processing: Facilitating deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments. This requires sharing relevant transaction data with your chosen payment provider.
• Security and fraud prevention: Monitoring account activity for signs of fraud, account takeover, money laundering, match-fixing or other prohibited conduct. IP address and device data are actively used for this purpose.
• Responsible gaming: Analysing your gaming patterns to identify potential signs of problem gambling. If patterns of concern are detected, 92 Star may reach out proactively or apply account safeguards in line with our responsible gaming commitments.
• Customer support: Responding to your queries, resolving disputes and communicating important account information.
• Legal compliance: Retaining records as required by applicable anti-money laundering rules and other regulatory obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and to improve features, performance and the overall experience for Pakistani users.
• Marketing communications: Sending you promotional offers, new feature announcements and event notifications — but only where you have opted in to receive marketing messages. See Section 11 for your opt-out rights.

4 Legal Basis for Processing

92 Star processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, financial transactions and betting activity is necessary to deliver the service you signed up for.
• Legitimate interests: Fraud detection, security monitoring and platform improvement are processed on the basis of 92 Star's legitimate interests, balanced against your right to privacy.
• Legal obligation: Identity verification, transaction records and age checks are processed to comply with applicable anti-money laundering and financial crime prevention requirements.
• Consent: Marketing communications and optional cookies are processed only where you have given explicit consent, which you may withdraw at any time.

5 Cookies and Tracking Technologies

92 Star uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is what we use and why:

5.1 Essential Cookies

These are required for the platform to function. They maintain your login session, remember your bet slip contents and keep your account secure during a session. You cannot disable essential cookies without breaking core platform functionality.

5.2 Analytics Cookies

We use analytics tools to understand which parts of 92 Star are most used, how users navigate between pages and where technical issues occur. Analytics data is aggregated and anonymised wherever possible. You can opt out of analytics cookies using the cookie preference centre accessible from the platform footer.

5.3 Preference Cookies

These remember your display preferences — for example, which sport is your default view when you open the betting section — so the platform loads the way you prefer each time.

6 Sharing Your Personal Data

92 Star does not sell your personal data to any third party, full stop. We share data only where it is necessary to operate the platform or where we are legally required to do so. The categories of recipients with whom your data may be shared are:

6.1 Payment Service Providers

When you make a deposit or withdrawal, 92 Star shares the transaction details necessary to process that payment with the relevant provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT transfers, or your card processor. These providers operate under their own privacy policies and are only permitted to use your data for the purpose of processing your specific transaction.

6.2 Identity Verification Partners

For account verification, 92 Star may use third-party identity verification services to confirm that the documents you provide are genuine. These services process your CNIC data for verification purposes only and are contractually bound not to use your data for any other purpose.

6.3 Law Enforcement and Regulatory Bodies

92 Star may be required to share user data with Pakistani law enforcement agencies, financial intelligence authorities, or sporting integrity bodies where we receive a lawful request or where we have a genuine suspicion of criminal activity including match-fixing, money laundering or fraud. In such cases we are legally obligated to cooperate.

6.4 Technology Service Providers

We work with technology partners who provide services such as cloud hosting, data analytics, customer support software and cybersecurity monitoring. These providers have access to personal data only to the extent necessary to perform their specific service for 92 Star and are bound by data processing agreements that prohibit any independent use of your data.

7 Data Retention

92 Star retains your personal data for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law. The general retention periods we follow are:

• Account and identity data: Retained for the duration of your active account and for a minimum of five years after account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for seven years from the date of each transaction, as required for financial record-keeping and potential dispute resolution.
• Verification documents: Retained for five years following account closure or the date they were submitted, whichever is later.
• Customer support communications: Retained for three years from the date of the last communication in a support thread.
• Technical and device data: Retained for up to 24 months and then anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent and for one year thereafter as evidence that consent was properly managed.

When retention periods expire, data is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.

8 Data Security

Protecting your personal data is a priority at 92 Star. We have implemented a layered approach to security that covers technical infrastructure, operational procedures and staff training:

• Encryption in transit: All data transmitted between your device and 92 Star servers is encrypted using TLS 1.2 or higher. This includes login credentials, payment data and personal information submitted in forms.
• Encryption at rest: Sensitive personal data including identity documents, payment references and account credentials are encrypted in our databases using industry-standard encryption methods.
• Access controls: Access to personal data within 92 Star is restricted to staff who need it to do their jobs. All access is logged and monitored. We operate a principle of least privilege — staff can only access the data required for their specific role.
• Fraud monitoring: Automated systems monitor accounts and transactions in real time for signs of unauthorised access, suspicious activity or attempted fraud. Unusual activity triggers security alerts and may result in temporary account holds pending review.
• Security testing: 92 Star's platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

Despite these measures, no system is completely impenetrable. In the unlikely event of a data breach that affects your personal information, 92 Star will notify affected users promptly and take immediate steps to contain and remediate the breach.

9 Your Data Rights

As a 92 Star user you have a number of rights over your personal data. These rights are summarised below. To exercise any of them, contact us at support@92star.best. We will respond to all data rights requests within 30 days.

10 Children's Privacy

92 Star is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. All users are required to confirm their age during registration and, where required, to submit identity documents proving that they are of legal age.

If 92 Star discovers that an account has been registered by a person under the age of 18, the account will be immediately closed, any funds in the account will be held pending investigation and the matter may be referred to appropriate authorities. All data collected from the underage account will be securely deleted once legal obligations around the investigation have been met.

If you believe that a minor may have registered a 92 Star account, please contact us immediately at support@92star.best. We take underage gambling extremely seriously and act quickly on any such report.

11 Marketing Communications

92 Star may send you promotional emails, SMS messages or in-platform notifications about new features, special offers, upcoming events and bonus opportunities. We only send these communications where you have explicitly opted in to receive them — either during registration or by updating your marketing preferences in account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any 92 Star marketing email.
• Updating your communication preferences in your account settings under the "Notifications" section.
• Contacting our support team directly at support@92star.best and requesting that marketing communications be stopped.

Please note that opting out of marketing communications does not affect transactional or service communications — we will still send you confirmation of bets placed, transaction receipts, security alerts and important account notices regardless of your marketing preference settings.

12 Changes to This Privacy Policy

92 Star reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data practices, legal requirements or the services we offer. The date at the top of this page shows when the policy was last revised.

When we make material changes to this policy — changes that significantly affect how your data is used or your rights over it — we will notify you by email to your registered address and display a prominent notice on the platform the next time you log in. Minor changes such as formatting corrections or clarifications that do not affect your substantive rights will be made without advance notice.

Continued use of 92 Star after the effective date of a revised policy constitutes your acceptance of the updated terms. If you do not accept the revised policy you should stop using the platform and contact us to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or want to report a privacy concern, please get in touch with our team. We aim to respond to all privacy-related queries within 72 hours.

To read the full platform rules that govern your account, visit the Terms and Conditions page. For responsible gaming tools and support, visit Responsible Gaming.